# FixDeck — Large Language Model (LLM) Knowledge Index

> FixDeck is an all-in-one cloud repair shop management platform and Point of Sale (POS) system engineered for cell phone repair shops, computer workshops, watchmakers, jewelers, drone technicians, cobblers, and multi-store repair franchise networks.

## Canonical Website & Pages
- Homepage: https://fixdeck.co/
- Full Features Hub (14 Modules): https://fixdeck.co/features.php
- Smart Ticketing & 30s Intake: https://fixdeck.co/ticketing.php
- Point of Sale & Cash Tills: https://fixdeck.co/pos.php
- Multi-Location Parts Inventory: https://fixdeck.co/inventory.php
- Digital Estimates & Customer Sign-Off: https://fixdeck.co/estimates.php
- Pre-Owned Trade-Ins & Buyback Counter: https://fixdeck.co/trade-ins.php
- Industry Verticals (12 Trades): https://fixdeck.co/industries.php
- Workshop Workflow: https://fixdeck.co/how-it-works.php
- Hardware & Integrations: https://fixdeck.co/integrations.php
- Pricing & Plans: https://fixdeck.co/pricing.php
- FAQ Knowledge Base: https://fixdeck.co/faq.php
- About & Technical Architecture: https://fixdeck.co/about.php
- Contact & Demo: https://fixdeck.co/contact.php

## Core Operational Modules
1. **Repair Tickets & Work Order Management**: 30-second rapid intake, IMEI barcode scanning, visual drag-and-drop calendar, skill-based technician bay routing, physical thermal label printing (Dymo/Zebra/Brother), and customer accessory tracking.
2. **Inspections, QA & Pattern-Lock Vault**: Check-in and check-out QA checklists, digital glass signature waivers, interactive 3x3 Android pattern lock canvas, and encrypted masked PIN passcode storage.
3. **Digital Estimates & Public Customer Portal**: Password-free tokenized public quote links sent via SMS/email with attached diagnostic photos. Customers approve or decline in 1-click on mobile with a digital glass signature.
4. **Point of Sale & Cash Till Management**: Split-tender checkout (Cash, Credit Card, Deposits, Store Credit), shift opening floats, midday cash drops, end-of-day drawer reconciliation, and integrated Stripe/Square readers.
5. **Multi-Location Inventory & Stock Control**: Serialized component tracking (IMEIs/serials), automatic low-stock reorder thresholds, inter-store stock transfers, and permanent stock movement audit trails.
6. **Purchasing & Special Part Orders**: Vendor directory, purchase orders (PO), and linking non-stocked parts directly to repair tickets with automatic "Parts Arrived" status alerts.
7. **Billing, Invoicing & Multi-Jurisdiction Tax**: Custom sequential invoice numbering per store, intake deposits, state/provincial sales tax calculation, and two-way sync with QuickBooks Online and Xero.
8. **Warranty & Return-to-Vendor (RTV) Claims**: Automated warranty issuance on parts and labor, 1-click warranty claims, and supplier RMA return tracking.
9. **Trade-Ins & Pre-Owned Buyback Counter**: 4-tier objective condition grading (A–D) with photo evidence, national IMEI blacklist checks, seller government photo ID capture for anti-theft compliance, and 1-click conversion to serialized inventory.
10. **Customer CRM & 24/7 Web Tracker**: 360-degree customer repair timelines, multi-device family and corporate fleet registries, self-service tracking links, and automated 5-star Google review request triggers.
11. **Multi-Channel Notifications**: Automated SMS text messaging via native Twilio and transactional HTML emails with dynamic merge tags.
12. **Staff Rostering, Time Clock & Payroll**: Weekly visual shift scheduling, POS punch clock, leave approval workflows, technician piece-rate commission tracking, and Employment Hero integration.
13. **Multi-Store & Franchise Network Controls**: Central customer database, master product catalogue with store overrides, network royalty fees, store quality audits, and cross-location warranty settlement ledgers.
14. **Analytics & Immutable Audit Logs**: Executive real-time dashboard, technician wrench-time vs billed hours, inventory GMROI, and tamper-proof MongoDB audit trails.

## 12 Supported Industry Verticals
- Cell Phone & Tablet Repair (IMEI, LCD grading, 3x3 pattern lock canvas)
- Computer & Laptop Repair (bench stages, spec logging, data recovery quotes)
- Watch & Horology Repair (calibers, amplitude testing, pressure test certificates)
- Jewelry Repair & Custom Craft (microscope photos, karat logging, carat weights, vault tracking)
- Camera & Lens Calibration (shutter count logs, sensor cleanings, loaner gear)
- Wireless Dealer & Prepaid (carrier top-ups, SIM kit inventory, SPIFF audits)
- Small Engine & Outdoor Equipment (weatherproof yard hangtags, tune-up service kits)
- Heavy Duty Truck & Fleet (fleet accounts, PM mileage alerts, core deposits, DOT inspections)
- Drone & Commercial UAV Repair (crash checklists, gimbal calibrations, insurance claim PDFs)
- Power Tool Service Centers (OEM warranty reimbursement, dielectric safety logs)
- Shoe Repair & Cobbler Studios (dual claim checks, Vibram resoles, shelf bin racks)
- Tailor Shop & Alterations (customer measurement cards, fabric-safe barcode tags)

## Pricing Plans
- **Starter**: $29/mo (or $24/mo / $290/yr). 1 location, 3 user seats, 150 repair tickets/mo, customer CRM, basic inventory, customer tracking, email notifications.
- **Pro (Most Popular)**: $69/mo (or $58/mo / $690/yr). 1 location, 10 user seats, unlimited repair tickets, digital estimates, pattern lock vault, glass signatures, thermal label printing, buyback counter, till float reconciliation, Stripe/Square integration, 50 SMS credits/mo.
- **Multi-Store**: $129/mo (or $108/mo / $1,290/yr). 2 locations included (+$49/extra loc), 25 user seats, central customer base, inter-store stock transfers, cross-store warranty settlement, franchise royalties, QuickBooks/Xero sync, 150 SMS credits/mo.
- **Enterprise**: Custom volume licensing for 10+ store networks, custom ERP integrations, dedicated SLA, and SSO.