Check in repairs & print tags in under 30 seconds.
Eliminate long counter lines and lost device mix-ups. Rapid customer autocomplete, barcode IMEI scan, accessory custody logging, condition photos, and 1-click thermal labeling.
Engineered specifically for peak rush-hour check-ins.
When three customers walk in at 5:15 PM, every second matters. FixDeck's streamlined single-page intake eliminates tab switching and redundant data entry.
Instant Customer Autocomplete
Type the first 4 digits of a phone number or 3 letters of a name. Returning customer contact details, past devices, open quotes, and loyalty discounts auto-populate in under 200ms.
IMEI & Device Scanner
Scan the device barcode or SIM tray. FixDeck detects the exact model, carrier, storage capacity, and whether your shop has serviced this exact IMEI before under warranty.
1-Click Zebra Tag & Waiver
Customer signs digital terms on screen. Your Zebra or Brother thermal printer fires off a scannable device label and claim receipt while an automated confirmation SMS hits the customer's phone.
Protect your repair shop against fraudulent claims.
Every phone has pre-existing scratches, dented corners, or liquid sensor triggers. FixDeck gives your front desk bulletproof documentation before a single screw is removed.
Before-and-After Intake Photos
Snap photos directly from the counter tablet or webcam. Capture frame bends, chipped glass, back glass cracks, and water indicator sticker red dyes. Uploads straight to AWS S3 storage.
Tamper-proof image timestampsAccessory Custody Checklist
Eliminate customer disputes over missing items. Track whether the customer left their original charger, Otterbox case, nano-SIM card, Apple Pencil, or protective bag.
Included on claim ticket & PDFVisual Repair Bench Calendar
Drag-and-drop calendar view organizes tickets across technician workbenches. Filter by priority (1-Hour Rush, Same-Day, Waiting on Parts) to ensure no pickup deadline is breached.
SLA alarms & overdue warningsDigital Glass Signatures
Zero paper clutter. Customers review your shop's terms of service, diagnostic fee policy, and data loss liability waiver directly on glass, binding signatures to PostgreSQL records.
100% paperless counter complianceApple iPhone 15 Pro — OLED & Back Glass Replacement
Elena Rostova
+1 (555) 019-2834
354891094829103
Model A3102 • 256GB Black Titanium
Printed on Zebra ZD410
Shelf Bin: B-14 • Bay Tech: Alex
Want to see this workflow live with your own repair shop's ticket stages?
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