Frequently Asked Questions.

Yes! We provide complete CSV import tools and complimentary migration support to transfer your existing customer lists, active tickets, device catalogs, inventory quantities, and vendor databases from systems like RepairDesk, RepairShopr, Square, or spreadsheets.

Counter staff search returning customers by phone or name in under 2 seconds. Scanning an IMEI or serial barcode immediately loads device history and past warranty claims. Tapping a service tile and collecting an electronic signature on glass takes less than 4 taps.

FixDeck includes an interactive 3x3 pattern lock canvas that visually captures gesture locks without writing on paper tags. Alphanumeric passwords and PINs are stored in a masked vault field that only authorized technicians can reveal with audited click tracking.

Yes. Staff can take and upload high-resolution photos of cracked rear glass, water indicator stickers, or dented corners directly from any tablet or phone camera into the ticket to prevent false customer damage disputes.

FixDeck works natively with Dymo LabelWriter (450/550), Zebra (ZD410/ZD420/ZD620), Brother QL series, and standard ESC/POS USB and network thermal printers for printing tickets and parts barcodes.

Yes. FixDeck natively connects with Stripe Terminal (BBPOS WisePOS E, Verifone P400) and Square POS Readers. Charges sync directly to the invoice, preventing manual entry cashier mistakes.

At the start of each shift, staff enter the opening drawer float. Midday cash drops to the safe or petty cash payouts require a note. At day-end, the closing wizard compares the physical cash counted against the system expected total, instantly highlighting any shortage.

Yes. Any invoice can be split across multiple payment methods, including Cash, Credit Card, Customer Intake Deposit, Store Credit, and Gift Cards.

High-value items like screens, logic boards, and refurbished handsets are tracked by their unique serial or IMEI barcode. When installed, that exact serial is stamped to the customer ticket for warranty tracking. Bulk consumables (adhesive tape, screws, thermal paste) are tracked by simple quantity.

Yes. The Multi-Store plan enables formal inter-store stock transfers with Request, In-Transit, and Received & Inspected verification workflows, ensuring no parts vanish between branches.

Yes. Technicians can create a special purchase order directly from the work order. When the supplier shipment arrives, the system auto-marks the ticket "Parts Arrived" and notifies the bench tech immediately.

If a customer repairs an iPhone at your Downtown store but claims a warranty replacement at your Uptown branch, FixDeck automatically creates an internal settlement ledger entry debiting the original store and crediting the repairing store for parts and labor.

Yes. Role-Based Access Control (RBAC) allows administrators to restrict technicians and cashiers strictly to their home storefront, while executives and regional managers view company-wide rollups.

None whatsoever. Monthly plans can be cancelled anytime with a single click. Annual plans are paid upfront and include 2 full months free.

Yes. FixDeck employs AES-256 encryption at rest, TLS 1.3 in transit, and redundant daily cloud backups. Furthermore, all critical modifications and security events are captured in an immutable, tamper-proof MongoDB audit cluster.