From counter to collection in 4 clear stages.
Eliminate friction between the front-desk cashier and the back-bench technician. Here is how FixDeck orchestrates the entire repair journey.
30-Second Check-In & Paperless Intake
When a customer arrives, staff autocomplete their profile in 3 seconds. Scanning the IMEI or serial barcode instantly pulls past repair history and warranty status.
Work Order Created & Barcoded
The device is tagged with a physical barcode and routed to the assigned technician bay. Customer immediately receives an intake SMS with their 24/7 tracking link.
Digital Estimates & 1-Click Customer Approval
The technician tests the unit, logs diagnostic findings, and snaps photos of any internal faults (e.g., swollen battery or water corrosion).
Instant Status Automation
The exact millisecond the customer taps "Approve", the ticket updates to "Approved", required inventory is reserved, and the tech can immediately start the repair.
Parts Consumption & QA Inspection Checklists
The technician unlocks the phone using the recorded pattern lock, swaps components, and deducts the serialized part from inventory.
Zero Defect Handover
Every test is stamped with the technician's user ID. The customer gets an automated text letting them know their device is ready for collection before closing.
POS Checkout, Warranty & 5-Star Reviews
The customer returns to the counter. The cashier scans the job barcode, takes card or cash tender, prints the warranty receipt, and sends a review request.
Reconciled Cash Till & Synced Ledger
The payment syncs into QuickBooks/Xero in real time. The till drawer float is balanced, and the happy customer leaves a 5-star review on Google Maps.