Engineered for every inch of the repair shop.
Eliminate fragmented software, paper work orders, and missing parts. FixDeck powers the front counter, technician bench bays, parts stockroom, and back-office accounting on a unified cloud ledger.
Repair Tickets & Visual Dispatch
Log walk-ins in under 30 seconds with automatic customer and device matching. Track ticket stages, SLA turnaround timers, internal technician bench notes, and physical shelf bin tags.
01.1 / Rapid Intake
30-Second Counter Intake
Autocomplete returning clients, scan IMEI barcode to pull past warranty claims, and pick repair service tiles in 4 taps.
01.2 / Dispatch
Visual Repair Calendar
Interactive drag-and-drop calendar (Month/Week/Day) with technician bay filter, promised-by deadlines, and SLA breach warnings.
01.3 / Hardware
Thermal Label Printing
1-click print to Dymo (450/550), Zebra, or Brother printers with scannable job barcodes, customer name, device issue, and bin shelf.
01.4 / Accountability
Accessory & Custody Logs
Checklist of chargers, SIM trays, styluses, and cases left behind, eliminating customer property disputes.
Inspections & Pattern-Lock Vault
Protect your shop against false damage claims and protect customer privacy. Run structured checklists at intake and checkout, capture legally binding glass signatures, and draw pattern locks directly into the ticket.
02.1 / Security
3x3 Pattern Lock Canvas
Front desk staff draw customer unlock patterns on an interactive canvas, securely saved for bench technician testing.
02.2 / Compliance
Masked Passcode Vault
Encrypted device PIN field revealed only on authorized technician click, with audit log tracking of every view.
02.3 / Legal
Digital Glass Signatures
Capture customer signatures on tablets or phones for intake data loss liability waivers and final pickup release.
02.4 / Quality
Mandatory Pre-Repair QA
Verify camera, speaker, biometric face/touch, and proximity sensors prior to opening devices to prevent paying for pre-existing faults.
Digital Quotes & Public Approval Portal
Send customers password-free public quote links with attached diagnostic photos. Customers approve or decline estimates on their mobile phone in seconds with a digital glass signature.
03.1 / Frictionless
Password-Free Public Link
Customers tap an SMS/email link to review their quote on any mobile browser without having to create an account or download an app.
03.2 / Trust
Photographic Proof
Attach microscope photos of water corrosion or broken connectors to the quote, dramatically increasing customer approval rates.
03.3 / Automation
Instant Status Progression
The moment the customer signs the digital estimate, the repair ticket flips to "Approved" and notifies the assigned bench tech.
03.4 / Commercial
Full-Bleed PDF Quotes
Generate formal corporate quotation sheets with payment terms, parts warranties, and company tax identifiers for B2B fleet clients.
POS & Cash Till Management
Complete counter checkout for completed repairs, retail accessories, and refurbished devices. Accept split card/cash tenders, record opening shift floats, and balance the drawer at day-end.
04.1 / Checkout
Split-Tender Payments
Split payments across Cash, Credit Card, Customer Intake Deposit, Store Credit, and Gift Cards on a single invoice.
04.2 / Accountability
Shift Floats & Midday Drops
Log morning register floats, record petty cash expenses, and safely drop cash to vault with mandatory reason notes.
04.3 / Hardware
Integrated Card Terminals
Native connectivity with Stripe Terminal (WisePOS E) and Square Readers for chip, tap, and Apple Pay with automated ledger match.
04.4 / Balancing
End-of-Day Till Reconciliation
Automated drawer balancing compares physical cash counted with system expectation, immediately flagging any shortages.
Multi-Location Parts & Inventory
Track stock across multiple stores, warehouses, and mobile technician vans. Differentiate serialized motherboards and screens from bulk adhesive, with automated low-stock warnings and bin locations.
05.1 / Precision
Serialized Parts Tracking
Track high-value screens, logic boards, and refurbished devices by unique serial or IMEI barcode numbers.
05.2 / Logistics
Inter-Store Stock Transfers
Request parts from sister stores, manage in-transit shipments, and verify received counts with complete audit trail.
05.3 / Protection
Automatic Reorder Watch
Set min/max reorder thresholds per store; system warns you before high-turnover batteries or charge ports run out.
05.4 / Audit
Permanent Movements Ledger
Every part consumed on a ticket, received from a vendor, or written off creates an immutable movement log.
Purchasing & Special Part Orders
Link supplier purchase orders directly to customer repair tickets. When the package arrives at your shop, the system auto-marks the ticket "Parts Arrived" and alerts the technician.
- ✓ Vendor directory with account terms & lead times
- ✓ Purchase Order workflow (Draft → Sent → Received)
- ✓ Batch CSV import of supplier parts catalogs
Invoicing & Multi-Jurisdiction Tax
Store-specific custom invoice prefixes, customer deposits, discount manager overrides, and automated two-way sync with QuickBooks Online and Xero.
- ✓ US State sales taxes, Canadian PST/GST, Australian GST & VAT
- ✓ Intake non-refundable diagnostic deposits
- ✓ Webhook-reconciled live accounting push
Warranty & Return-to-Vendor Claims
Automated warranty issuance (30, 90, 365 days, lifetime) on parts and labor. 1-click warranty claim registration, and RTV supplier defective parts credit recovery.
- ✓ 1-Click claim lookup via serial number or customer
- ✓ Supplier RMA return tracking & credit note management
- ✓ Printable branded warranty certificates
Pre-Owned Buyback & Trade-In Counter
Turn used smartphones into top-margin inventory. Grade devices A–D with photos, run IMEI blacklist checks, capture seller government photo ID, and convert to inventory in 1-click.
Customer CRM & 24/7 Web Tracker
360° repair timeline for every customer and device, corporate B2B fleet accounts, branded self-service tracking page, and automated 5-star Google review request SMS triggers.
- ✓ Cuts inbound "is it ready?" calls by over 60%
- ✓ Multi-device registry for families and corporate fleets
- ✓ Automated review generation builds local SEO reputation
Automated SMS & Email Triggers
Integrated Twilio text messaging engine and transactional emails with dynamic merge tags (`{{customer.name}}`, `{{ticket.number}}`) triggered automatically on status transitions.
- ✓ 98% open rates with SMS text delivery
- ✓ Event-triggered rules: Diagnosis, Estimate, Ready, Paid
- ✓ Complete delivery audit trail logs
Staff Rostering, Time Clock & Payroll
Drag-and-drop weekly shift scheduler, POS punch clock with location geofencing, leave approval workflows, technician repair commissions, and Employment Hero integration.
- ✓ Digital punch-in/out on the counter terminal
- ✓ Piece-rate commission calculations on completed jobs
- ✓ Automated staff payroll run summaries
Multi-Store & Franchise Network Controls
Built for store networks. Manage corporate vs franchisee stores, network royalties, store quality review audits, and cross-location warranty repair settlement accounting.
- ✓ Parramatta -> Castle Hill warranty cost re-allocations
- ✓ Global master catalog with store price overrides
- ✓ Location-restricted staff role security
Real-Time Analytics & Tamper-Proof Audit Logs
Monitor your repair business in real time. Compare technician wrench-time against billed labor, track inventory GMROI, identify high-margin services, and maintain an immutable MongoDB change log of every system action.
Diagnose bench efficiency vs booked flat-rate labor.
Identify fast-moving screens vs dead cash in old parts.
Permanent record of edits, price overrides, and deletes.