Engineered by technicians who lived the repair counter chaos.
We spent years behind repair benches dealing with lost charger cables, angry phone calls asking "is my screen ready?", and clunky software that required 15 clicks just to print a ticket. We built FixDeck to fix that forever.
Repair shops deserve software as fast and refined as the devices they fix.
For decades, consumer electronics repair shops had only two choices: bloated legacy desktop software built in 2011 with endless popups, or generic retail POS systems (like Square or Clover) that don't know what an IMEI number is, can't track bin locations, and offer zero technician bench tools.
FixDeck was designed with a single obsession: counter velocity and margin protection. Every pixel, keyboard shortcut, and workflow was built to help an intake specialist log a phone in under 30 seconds, capture pattern locks without calling the customer, and automate SMS status alerts so technicians can focus on repairs.
Key Platform Milestones
5.2 Million+ Repairs Processed
Logged across mobile phones, laptops, luxury watches, and drones.
30-Second Counter Intake Standard
Intake speed proven 3.8x faster than legacy competitors.
99.98% Bench Uptime SLA
High-availability cloud architecture with live multi-region backups.
$3.4M+ Parts Margin Recaptured
Through direct wholesale auto-POs and eliminated RMA leakage.
Five principles that guide every feature we build.
Speed Over Bureaucracy
Intake lines during Saturday morning rush hours make or break a shop. Every flow is optimized to minimize keyboard strokes, auto-fill customer details, and capture signatures in under 30 seconds.
Total Paperless Accountability
Paper slips get lost and coffee stains ruin serial tags. Digital glass signatures, 3x3 pattern lock canvases, and pre-repair damage photos protect your shop from false damage claims and legal liability.
Zero Customer "Phone Tag"
Technicians waste hours answering the phone for basic updates. FixDeck automates SMS alerts at every bench milestone and sends tokenized estimate approval links directly to the client's phone.
Direct Wholesale Margin Sync
Connecting directly with wholesale suppliers (MobileSentrix, Injured Gadgets) ensures replacement parts are automatically deducted, reorder POs are drafted, and defective RMAs are tracked for full credit recovery.
Multi-Store & Franchise Synergy
Growing from 1 to 5 to 20 stores shouldn't mean 20 separate databases. FixDeck enables seamless cross-store inventory lookups, inter-store transfers, and cross-store warranty settlements.
Predictable, Honest Pricing
Never get penalized for fixing more phones or growing your business. FixDeck offers flat, transparent monthly and annual subscriptions with unlimited tickets on Pro. No hidden per-ticket processing fees.