Never pay for pre-existing device damage again.
When a customer claims "my FaceID worked before you replaced my screen," FixDeck's 24-point pre-check matrix and photographic inspection history provide undisputed legal proof.
The complete 24-point hardware inspection checklist.
Built into every work order. Color-coded pass, fail, or unverified statuses recorded with a single tap.
01. Display & Touch
4 Checks- Full-Surface Digitizer Touch Grid
- LCD / OLED Bleed & Dead Pixels
- TrueTone & Ambient Light Sensor
- 120Hz ProMotion Frame Smoothness
02. Biometrics & Sensors
4 Checks- FaceID TrueDepth Infrared Dot Projector
- Under-Display Ultrasonic Fingerprint
- Proximity Sensor (Screen Sleep on Call)
- Gyroscope & Compass Accelerometer
03. Audio & Haptics
4 Checks- Ear Speaker Receiver Mesh
- Bottom Loudspeaker Clarity & Bass
- 3x Microphones (Primary, Video, Noise)
- Taptic Engine Vibration Motor
04. Camera Systems
4 Checks- Rear Wide, Ultra-Wide & Telephoto
- Front Selfie Camera & Portrait Focus
- OIS Camera Sensor Shake / Jitter
- Dual-Tone LED Flashlight
05. Power & Charging
4 Checks- USB-C / Lightning Port Amperage Draw
- Qi Wireless / MagSafe Charging Coil
- Battery Maximum Capacity % & Cycles
- Physical Power & Volume Button Click
06. RF & Liquid Markers
4 Checks- SIM Tray Liquid Contact Indicator (LCI)
- 5G Cellular Signal & Emergency SOS
- Wi-Fi 6E & Bluetooth Device Pairing
- Frame Warp, Bent Housing & Back Glass
Saves an average of $2,400 per month in false damage claims.
Independent repair shops frequently eat the cost of replacement cameras, batteries, or motherboard rework because they cannot prove a component was already broken prior to disassembly.
FixDeck turns your technician inspection into an automated customer report. When the red liquid indicator is flagged, FixDeck prompts the technician to snap a macro photo that attaches straight to the work order and sends an alert to the customer's phone before work commences.
Pre-Repair Defect Flagged: TrueDepth FaceID
Infrared flood illuminator failure detected prior to screen removal. Photo #IMG-8201 logged to ticket.
Digitizer & Touch: Passed
Glass is shattered but underlying AMOLED responds across all 24 grid coordinates.
Customer SMS Dispatched
Customer viewed pre-check report on mobile portal at 14:12 EST and acknowledged preexisting FaceID defect.