Which thermal label printers work best for device intake tags?

We officially recommend and support the Zebra ZD410 / ZD420 series, Dymo LabelWriter 450 and 550, and Brother QL-700 / QL-800 series. FixDeck formats device claim stickers, intake barcode tags, and shelf bin labels to print with 1-click.

How does the wholesale parts distributor integration work?

FixDeck connects directly with major wholesale suppliers including MobileSentrix, Injured Gadgets, and Voicecomm. You can browse live distributor inventory and wholesale costs directly from a repair ticket, automatically draft Purchase Orders (POs) when parts are allocated, and receive instant status alerts when incoming shipments arrive.

Can I use my existing Stripe or Square payment terminal?

Yes. FixDeck supports Stripe Terminal (WisePOS E, Verifone P400) and Square Terminal / Contactless Readers. When a cashier rings up a repair pickup or accessory sale, the dollar amount is pushed straight to the card reader, eliminating manual entry mistakes.

ECOSYSTEM • HARDWARE & CLOUD INTEGRATIONS

Works with the counter hardware & tools you already own.

No proprietary hardware locks or forced terminal rentals. FixDeck connects directly to standard thermal label printers, laser barcode scanners, Stripe & Square readers, wholesale parts suppliers, and QuickBooks or Xero accounting.

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Zebra & Brother Ready Stripe & Square Sync MobileSentrix Auto-PO QuickBooks & Xero

01 / COUNTERTOP HARDWARE

Plug-and-play bench & checkout hardware.

Connect your existing receipt printers, label guns, and cash drawers without repurchasing expensive proprietary hardware.

01

Thermal Label Printers

One-click printing for device intake stickers, claim checks, customer drop-off receipts, and warehouse bin labels.

✓ Zebra ZD410, ZD420, ZD620

✓ Dymo LabelWriter 450 & 550 Series

✓ Brother QL-700 / QL-800 Series

✓ Standard USB & Network ESC/POS

Driver-free browser printing supported

02

Barcode & QR Scanners

Instantly scan device IMEI barcodes, part packaging, ticket claims, and customer tracking QR codes.

✓ Handheld USB 1D/2D Laser Scanners

✓ Wireless Bluetooth Counter Scanners

✓ Honeywell, Zebra, Netum, Eyoyo

✓ iPad & Tablet Camera Scanning

Zero software drivers required

03

Terminals & Cash Tills

Eliminate double-entry cashier mistakes by pushing invoice totals directly to the physical payment reader.

✓ Stripe Terminal (WisePOS E / P400)

✓ Square Reader & Square Terminal

✓ APG & Star Micronics Cash Drawers

✓ Standard RJ11/RJ12 Auto-Kick

Contactless, Apple Pay & Chip reader

02 / WHOLESALE SUPPLIERS

Direct wholesale parts catalog synchronization.

Eliminate messy spreadsheets and manual supplier orders. Link non-stocked parts straight to customer repair tickets and receive automated arrival notifications.

MobileSentrix

Live API Sync

Live catalog access for OEM and premium aftermarket screens, batteries, charging ports, and adhesive kits.

• Real-time warehouse stock checks
• 1-click PO creation from repair ticket
• Automatic Defective RMA credit tracking

Integrated in Storefront Pro →

Injured Gadgets

Live API Sync

Sync parts catalogues for smartphones, game consoles, MacBooks, iPads, and specialized repair micro-soldering tools.

• Direct tiered wholesale cost mapping
• Automatic ticket progression on package delivery
• Restock alert auto-drafting

Integrated in Storefront Pro →

Voicecomm & Custom

Catalog Engine

Bulk CSV price sheet importer and automated margin markup matrices for local accessory suppliers and specialty parts vendors.

• Universal CSV price list importer
• Vendor lead-time & terms tracking
• Printable purchase orders for email dispatch

Available on all plans →

03 / CLOUD SOFTWARE & LEDGERS

Accounting, payroll & communication integrations.

Eliminate double-entry bookkeeping and keep staff synchronized with two-way cloud integrations.

QuickBooks Online

Two-Way Sync

Synchronize repair invoices, retail accessory sales, sales tax line items, customer accounts, and card payments directly into your QuickBooks chart of accounts in real time.

• Automatic sales tax categorization (US State / County tax)

• Customer payment reconciliation with zero bank mismatch

• Inventory cost of goods sold (COGS) journal entries

Xero Accounting

HMAC Webhook Verified

Automated ledger synchronization with Xero including HMAC-verified webhook reconciliation for live bank match, invoice push, and supplier bill tracking.

• Live invoice creation and payment matching

• Multi-currency and regional tax compliance (GST / VAT)

• Automatic supplier bill generation from received POs

Twilio SMS Gateway

Global Carrier Sync

High-deliverability 2-way SMS text messaging engine. Automatically dispatches status updates, password-free estimate approval links, and invoice payment URLs with 98% open rates.

• Custom business phone number and sender branding

• Automated Google Review requests after device pickup

• Full delivery timestamps and delivery failure logs

Employment Hero & Payroll

Timesheets & HR

Push employee shift attendance hours from the POS time clock, sync approved leave requests, and export completed repair technician labor commissions ready for pay runs.

• Counter digital punch-in/out attendance logging

• Automated labor commission calculation per technician

• Direct CSV and API pay run export

Developer Platform

Build custom extensions with our REST API & Webhooks.

Need to sync tickets into your custom enterprise ERP, push device intake records to your website's repair tracker, or trigger Zapier automations? FixDeck includes an open, documented REST API.

• JSON payloads • HMAC signature verification • Webhooks: ticket.created, payment.received, ticket.completed

// Webhook event payload

{
  "event": "repair_ticket.status_changed",
  "ticketId": "FX-89421",
  "device": "iPhone 15 Pro",
  "newStatus": "ready_for_pickup",
  "customerPhone": "+15552348901",
  "balanceDue": 270.50,
  "timestamp": "2026-09-26T18:30:00Z"
}

Hardware Compatibility

Frequently Asked Hardware & Setup Questions

No! FixDeck has a strict zero-hardware-lock policy. You can run FixDeck in Google Chrome, Safari, or Firefox on any Mac, Windows PC, iPad, or Android tablet. For printing device tags and receipts, we support standard off-the-shelf Zebra, Dymo, Brother, and ESC/POS thermal printers.

Have a specific hardware setup or supplier?

Book a 1-on-1 walkthrough and our engineering team will test your exact label printers, scanners, and accounting ledgers live on call.

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